The course will support Governors to understand their role in managing all complaints and concerns raised about their school. An effective complaints policy that is understood by the school community will help to ensure that any concerns or issues are dealt with effectively and a quick and positive outcome is secured.

This session will include:

• An overview of policies and guidance

• Application of the policy across the school community

• Mechanisms to ensure all staff understand their role within the policy

For more information, and to book, visit this webpage.